Refund Policy
At Crust & Charisma Pizzeria, we pride ourselves on our product quality and commitment to customer satisfaction. If you're not happy with your purchase from our pizzeria, our Refund Policy outlined below will assist you with your return and refund process.
Order Cancellation
If you change your mind before receiving your order, you have the option to cancel it within a certain time frame. Please contact us immediately at +39 055 274 1583. If we have not started preparing your order, we will cancel it and process a full refund. However, if the preparation has begun, we will not be able to fulfill the cancellation request.
Returns and Refunds
If you receive a product that is incorrect, damaged, or does not meet your expectations, please contact us within 24 hours of your purchase. You can reach us at +39 055 274 1583 or visit our pizzeria located at Pizzeria Bella Napoli, Via Vittorio Veneto, 25, 50123, Florence.
To be eligible for a return and refund, the item must be in the same condition that you received it, and you must provide a valid receipt or proof of purchase. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Non-Refundable Items
Please note that some items are not eligible for a return or refund. These include:
- Gift cards
- Downloadable products
- Any item not in its original condition or damaged for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us at +39 055 274 1583.
Refund Timeframe
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at +39 055 274 1583.
Late or Missing Refunds
If you haven't received a refund yet, please check your bank account again or contact your bank. There is often some processing time before a refund is posted. If the issue persists, please reach out to us at +39 055 274 1583.
Shipping
To return your product, you should mail your product to: Pizzeria Bella Napoli, Via Vittorio Veneto, 25, 50123, Florence.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions about our Refund Policy, please do not hesitate to contact us at +39 055 274 1583 or visit our website at timberavenue.site.
Last updated April 1, 2023